What are mushroom spores?
Unlike plants that grow from seeds, most mushrooms reproduce by spreading spores that develop into new fungal growth from which new mushrooms will grow. Each type of fungi has a different spore type and releases them in unique patterns.
What is a spore syringe?
Spore syringe is a commonly used medium that consists of a mixture of distilled or sterile water and mushroom spores ready to use for storage or inoculation. One syringe contains up to millions of quality mushroom spores.
How can I store a spores syringe?
We suggest using the spores within a week or two after receiving it. Placing it in the fridge is the suggested method for short or long-term storage. DO NOT FREEZE IT! Placing it in a cool and dark place will work too.
How can I store a substrates?
If you are not going to use it the best practice is placing it in the freezer. It will be good for months.
What is the shipping process?
Your order will be fulfilled 5-7 days after confirmation of your order for spore related items. For made to order items like substrates, grain jars, brf, and more it may take up to 10 days to fulfill after confirmation of your order. All orders are sent in a yellow padded envelope, small box, or medium box via USPS, UPS, or FedEx and can take 3-4 business days within USA.
What if I encounter a problem after placing my order?
It is unlikely that you will have a problem placing your order online. If so, please feel free to send us an email at firstname.lastname@example.org with your contact info and expect a response from our staff within 24-48 hours during the business day.
Where is my package?
You will receive a tracking number in a separate email. If for instance your package was stolen or lost. There will be a claim process that will take 7-14 business days to complete. To avoid this problem PLEASE PROVIDE US A REAL ADDRESS AND KEEP EYE ON YOUR PACKAGE ARRIVAL.
How to return the damaged package?
If your mushroom spores or culture products are damaged during shipping, you must text a photo of the damaged product within 7 days of delivery. Make sure the picture is clear to see any damage such as cracks in the syringes. It will be processed by our Fraud Protection Department.
ALL SALES ARE FINAL. NO REFUND. Exchange is case to case basis.